Peer & Family

How can peers and family members get involved?

Mercy Care wants to involve you, your family and your peers in your care. We want everyone’s voice heard. By getting involved in peer and community activities, overall care is improved.

Mercy Care’s Office of Individual and Family Affairs offers monthly community forums to discuss a variety of issues. We also share presentations and information at each meeting. In addition, we recruit, train and support peers and family members who want to work on our committees.

To get involved, you can contact the Office of Individual and Family Affairs at

Here are places and ways where people getting care and their families can take part in Mercy Care:

1. Office of Individual and Family Affairs-sponsored activities and meetings.

2.  Mercy Care committees and governing bodies, including the Governance Committee, Board of  Directors and different workgroups.

3.  Quality management activities like surveys and reviews.

4.  Clinic Advisory Councils for each clinic offering comprehensive services to persons with serious mental illness (SMI).

5.  Join in the interview process for direct service staff positions.

6.  Join peer support and family support services or consumer/family operated service programs.

7.  Become a member advocate in the grievance and appeals process.

8.  Take the classes and training you need to help others take charge of their treatment.

9.  Tell your story at peer/family advocacy groups – such as NAMI’s In Our Own Voice.

10.  Go to peer and family leadership classes at the Annual Conference for Change.

11.  Share recovery stories in meetings and newsletters to celebrate strengths and success.

Mercy Care works with families, providers and the community to understand the needs of children. Mercy Care makes sure children and their families get care, adopting the Arizona Vision and the Twelve Principles that guide the state of Arizona  

The  Arizona Vision and the Arizona Twelve Principles:

1. Collaboration with the child and family

2. Functional outcomes

3. Collaboration with others

4. Accessible services

5. Best practices

6. Most appropriate setting

7. Timeliness

8. Services tailored to the child and family

9. Stability

10. Respect for the child and family’s unique cultural heritage

11. Independence

12. Connection to natural supports