Families & Caregivers

Mercy Care wants you to get involved and help us improve our program and services through our Office of Individual and Family Affairs.

  • Join one of the many committees.
  • Participate in events with your Mercy Care community.
  • Connect with peer-to-peer support systems. Work with other families. You can help each other navigate the system, share what's working best and find support in each other-all of which can make your job a little easier.

You can call Mercy Care RBHA Member Services at 1-800-564-5465 (toll-free) or hearing impaired TTY/TDD 711 to find out more about advocacy organizations in your area, or to learn how to reach a family mentor at the direct care clinics.

  • Get to know local and national advocacy groups. There are local and national organizations that provide resources and advocate for persons with behavioral health needs, family members and caretakers of persons with behavioral health needs.

You can contact:

Contact us to share your ideas or to ask questions.

Telephone support for parents

The Parent Assistance Center (PAC) – 602-288-0155, toll-free 1-877-568-8468 – is available weekdays, 8:30 a.m. – 5 p.m., except holidays. PAC is staffed by parents and caregivers who have firsthand experience with the behavioral health system, the state Department of Child Safety and other child-serving agencies. They can:

  • Respond to your questions about behavioral health topics, services and community resources
  • Help you navigate the behavioral health and other child-serving systems
  • Provide information about how to connect with other parents through formal groups or informal family networks in the community
  • Provide parenting tips and information about parenting classes and resources
  • Offer guidance with special education and schools
  • Help you sign up for public health services
  • Help you understand documents (medical, custody, public health, etc.)  

The Parent Assistance Center is operated by Family Involvement Center. You can also reach them by e-mail at pac@familyinvolvementcenter.org and find more information online at Family Involvement Center.


Caring for a loved one can be trying for family members and friends. If you’re a caregiver and need support, here are some resources that may help:

Area Agency on Aging, Region One
This site provides information for caregivers as well as a 24-hour Senior Help Line. You’ll also find an elder rights and resource center.

Alzheimer's Association Desert Southwest Chapter
This organization provides a library and helpline as well as tips for caregivers.

Arizona State Health Insurance
The Arizona State Health Insurance is a free health-benefits counseling service for Medicare beneficiaries and their families or caregivers.

Muhammad Ali Parkinson's Research Center
Learn about Parkinson’s disease, and find support groups and information about therapy and events.

Beatitudes Center DOAR (developing older adult resources)
Find volunteer caregivers as well as friendly phoning/visiting/shopping/support groups and services and support for grandparents raising grandchildren.

Arizona Center on Aging
Learn about training and workshops for caregivers.

National Institute on Aging
This site provides health information for the aging community, including publications.

AgeNet Aging Research Network
Find more caregiver resources and drug information and reviews. And learn about paying for long-term care.

National Alliance for Caregiving
Find tips and guides that provide support for caregivers.

Find information about advocacy as well as news and Medicare updates.