Frequently Asked Questions
Who is Mercy Maricopa Integrated Care?
Mercy Maricopa Integrated Care (Mercy Maricopa) is a not-for-profit locally owned and operated organization that administers the public behavioral health system in Maricopa County and parts of Pinal County. Mercy Maricopa is sponsored by Mercy Care Plan and Maricopa Integrated Health System.
We have a wide network of community providers that offer behavioral and physical health care, peer- and family-run services, crisis intervention and substance abuse and suicide prevention. This network provides our members the services and supports they need to reach their recovery goals.
Your questions are important to us
Got a question? You can call Mercy Maricopa Member Services anytime of day or night at 602-586-1841 or 1-800-564-5465; (TTY/TDD) 711.
How can someone get help?
One of the ways to get help if you are experiencing behavioral health or substance abuse issues is by calling Mercy Maricopa Member Services at 602-586-1841 or toll-free at 1-800-564-5465; (TTY/TDD) 711. You can speak with someone 24 hours a day, 7 days a week.
Who can become a Mercy Maricopa member?
- Adults and children with behavioral health or substance abuse issues who quality for the Arizona Health Care Cost Containment System (AHCCCS), also known as Medicaid
- Children, youth and families involved with the Arizona Department of Child Safety
- Adults with a serious mental illness (SMI) determination, regardless of whether they qualify for AHCCCS
- Anyone in Maricopa County who is experiencing a behavioral health crisis
What services are available from Mercy Maricopa’s network of providers?
- Peer support
- Behavioral health counseling and therapy
- Medication services
- Physical health care
- Substance abuse treatment
- Rehabilitation services
- Respite care
- Interpretation services
- Housing and supportive housing services
- Supervised day programs
- Residential treatment
- Crisis intervention
- Dental and vision (for members 20 years and younger)
For a complete list of covered health services, you can review your Member Handbook.
Do all members receive the same services?
No. Members have access to a variety of services to help them on their recovery journey. The services they receive depend on the results of their behavioral health evaluation. These are some of the categories.
General Mental Health/Substance Abuse Treatment focuses on behavioral health and prevention for adults, children and youth. A general mental health diagnosis means that the person’s mental illness isn’t so severe that it stops a person from functioning in their daily life.
Serious Mental Illness Adults with an SMI determination receive whole-person integrated health care, for physical and behavioral health needs. An SMI determination means that an individual’s illness is disabling and requires more intense behavioral health services.
Non-Title 19 SMI Adults with an SMI determination who don’t qualify for AHCCCS benefits (Non‑Title 19) can receive certain services, such as case management, peer support, medication and supports in the community.
Who determines what level of services a member will receive?
An evaluation must be scheduled within 7 days of calling Member Services. At the evaluation appointment, behavioral health professionals will ask many different questions. Some will be about the person’s family or health history. Others will be about their physical and mental health. The answers will help determine the right services to meet their needs.
Crisis Response Network (CRN), a nonprofit behavioral health organization, receives evaluations from behaviorally health providers. CRN’s behavioral health professionals will make an SMI determination based on state guidelines and criteria.
What does integrated health care mean?
Integrated care means providing physical and behavioral health and wellness services using a holistic and person-centered approach. Care is provided by a team of health professionals focused on delivering coordinated, collaborative care that empowers people and improves their health and wellbeing.
What's an integrated health home?
An integrated health home is a place where members receive person-centered, collaborative, coordinated screening, treatment and support for all of their needs – primary care, behavioral health care, health promotion, prevention and wellness services.
Why is integrated care an important part of treatment for someone with an SMI determination?
Studies show that people with serious mental illness (SMI) die, on average, 25 years earlier than the general population. This is because people with an SMI aren't getting the health care they need for preventable medical conditions. These conditions include heart disease, diabetes or an infectious diseases.
When care is integrated, an individual can get treated for both their physical and mental health conditions in one place. It can make it easier for people to get complete care.