Member Handbook

Your Mercy Maricopa Member Handbook has information to help you get the care you need. Please take time to look through this handbook to learn about your benefits and how to use them. You will find:

  • Mercy Maricopa phone numbers
  • How to get health care services
  • Your rights and responsibilities as a member
  • Which services are covered and which are not
  • How to get help with appointments
  • Tips to keep you healthy
  • How to find a doctor and/or pharmacy

Handbook updates

Sometimes the handbook is updated during the year. You can read about those changes in these notices:

  • Orthotic devices for members who are 21 years of age and older ENGLISH SPANISH (Posted 8/7/15)

Other languages and alternative formats

You can get your Member Handbook in alternative formats, including on audiocassette or CD, in large print and in various languages. These materials are provided to you at no cost. Want more information? You can call Mercy Maricopa Member Services at 602-586-1841 or 1-800-564-5465; (TTY/TDD) 711. You can speak to a representative 24 hours a day, 7 days a week.