Resources

Tools to assist you in serving our members

Member Handbook Order FormLeadership Meeting Presentations

These presentations contain important information and updates about Mercy Maricopa

 

  • March 2018 Provider Leadership Meeting
    Inside: Get details about AHCCCS's Complete Care contract and about Mercy Care Plan and Mercy Maricopa Integrated Care becoming a single company called Mercy Care.

  • October 2017 Provider Leadership Meeting:
    Inside: Topic highlight on IMD, systems of care update, Equality Health spotlight, AHCCCS Complete Care RFP and what We Are Mercy means

  • June 2017 Provider Leadership Meeting:
    Inside: Topic highlight on strategic plan and the integrated contractors RFP, systems of care update, medical management update, diabetes case management, operations update and finance update  

  • September 2016 Provider Leadership Meeting:

    Inside: Learn about IMD Exclusion and new regulations, get general system updates and children’s utilization and medical management update.

  • May 2016 Provider Leadership Meeting:

    Inside: Topic highlight on HB 2442 – Jacob’s Law, general system updates and understanding population health, HEDIS measures and clinical performance measures.

  • February 2016 Provider Leadership Meeting:

    Inside: Get general finance, operations, medical management and systems of care updates, a remembrance of Dr. Michael Zent and review highlights of Neonatal Abstinence Syndrome treatment efforts and preliminary outcomes data.

  • October 2015 Provider Leadership Meeting:

    Inside: Learn about High Needs/High Costs members, get information on value-based payment models, 3-way contracts, integrated care and more.

  • November 2014 Provider Leadership Meeting:

    Inside: Get legislative updates, review Mercy Maricopa’s business priorities and updates on payment reform.

  • July 2014 Provider Leadership Meeting:

    Inside: Goals for Arnold vs. ADHS, the children’s and crisis systems, and GMH/SA and integrated care, and updates on payment reform.

Mercy Care RBHA Member Handbooks

Is your organization running low on Mercy Care RBHA Member Handbooks? You can order more. Just complete the Member Handbook Order Form and submit it to ProviderRelations@MercyCareAZ.org. There are 40 handbooks in each box. There's a minimum order of one box. Make sure you have the space available to store your handbook order. We process handbook orders on Fridays. Requests made Thursdays after 5 p.m. will be processed the following week.

Mercy Care RBHA Provider Manual

Our Provider Manual also has valuable information that supports you in caring for our members. 

Electronic Preventive Services Selector (ePSS) 

This application is designed to help primary care clinicians identify clinical preventive services that are appropriate for their patients. Read more.

 

AHCCCS provider surveys

You can view the latest member and provider satisfaction surveys conducted by the Arizona Health Care Cost Containment System (AHCCCS). You can also view AHCCCS performance measures.

Adult and Child Behavioral Healthcare Survey - Learn about how Mercy Care RBHA behavioral healthcare members rate their experiences and satisfaction.

Provider Satisfaction Survey - Learn about how Mercy Care RBHA providers rate their experiences and satisfaction.